| Project number: | 1569 |
| Opened by: | jsheu |
| Opened on: | 星期三, 十二月 29, 2010 - 4:32下午 |
| Last modified: | 星期三, 十二月 29, 2010 - 4:32下午 |
| Operations: | add Case | view all project cases |
<< copied from email >>
From: Minjhing Hsieh <min_hsieh@yahoo.com>
Date: Tue, Dec 28, 2010 at 7:43 AM
Subject: TCNW Support System
To: James Hsi <jameshsi@gmail.com>
Cc: austin tsao <tsao_austin@yahoo.com>, Leon Liu <leonliu@yahoo.com>, Ch Hsu <shsu@sbcglobal.net>, Michael Chern <mchern@cisco.com>
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Dear Bro James,
One of the TCNW operational changes I like to see is to implement a system that can effectively serve all sisters' and brothers' requests in a consolidated, streamlined, and trackable manner.
Just like in a corporation, treat our sisters and brothers as clients, and treat our operational staff as service providers. An effective tool can create a very productive service platform for the clients, the service providers, and the management team, and solve operational issues professionally with minimum staff.
Can you have someone explore such free tool as:
Or, maybe someone in IT is already familiar with similiar but better tool?
Thanks!
Minjhing+
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